Customer Service Appalachian Harvest can be reached at 1-800-95-PICKLE (1-800-957-4255) or e-mail us at info@jamsnjelly.com.
Commitment to Service We have turned into the destination of choice for our customers by delivering on our commitment to complete customer satisfaction. Our customer service is here for you, with convenient options to meet your support needs, such as an online easy-to-find policies and procedures to assist you through any of your purchases. Whether you're looking for information on policies, procedures, or information, we can take you there, 24 hours a day, 7 days a week.
Cancellations Once you click "place your order" we are unable to change, alter or cancel your order.
Returns Returns must be made within seven days upon receipt of merchandise without exception. All merchandise must be deemed in resalable condition, unused and in original packaging, without exception.
Merchandise must be shipped with an RA number printed on outside of shipping box, without exception. The RA number will be supplied by Appalachian Harvest by calling 828-743-7300 or e-mail info@jamsnjelly.com, without exception. All returns are subject to a 20% restocking fee, without exception. The customer is responsible for freight on all returns, without exception. Appalachian Harvest will issue a merchandise credit (minus shipping and restock fees) which can be used within six months, without exception.
All returns sent without following proper return procedure will be refused upon delivery. Appalachian Harvest assumes no responsibility for refused and unauthorized returns. Proper return procedures must be in compliance, No exceptions.
No Credit Card Refunds, No Cash Refunds, NO Exceptions.
Sales Tax Appalachian Harvest is required by law to charge sales tax in the state of North Carolina. Sales tax is charged on total merchandise charges for orders delivered in the USA at a rate of 7%.
Ordering Security Our web site provides our customers with the latest technology securing each order with advanced server and shopping cart protection. We take extra care to protect your information by using advanced encryption and firewall technology throughout the ordering process. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect personal information from unauthorized use. Your personal information is protected and is not distributed to third parties and e-mail advertising agencies.
All trademarks or service marks of Appalachian Harvest All custom graphics, icons, logos and service names are trademarks, trademarks or service marks of Appalachian Harvest. All other trademarks or service marks are property of their respective owners. The use of any Appalachian Harvest trademark or service mark without Appalachian Harvest’s express written consent is strictly prohibited. Order Acceptance Once our customer service department has received an order, the order will be processed unless otherwise notified by e-mail.
Pricing Discrepancies Due to periodic changes in price from our manufacturers and distributors, we cannot guarantee a flat prices structure. Occasional price changes are required. In certain instances typographical errors may occur and Appalachian Harvest cannot be held responsible for those discrepancies.
International Sales Currently, Appalachian Harvest does not ship internationally. If international shipping is required, please contact our customers service department at 1-800-95-PICKLE or e-mail us at info@jamsnjelly.com.
Limited Liability of Products Sold All of Appalachian Harvest’s products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, Appalachian Harvest makes no representations or warranties, either express or implied, of any kind with respect to products sold on the jamsnjelly.com sites. Except as expressly stated herein, Appalachian Harvest expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Appalachian Harvest arising from any product sold on the jamsnjelly.com sites shall be the price of the product ordered. In no event shall Appalachian Harvest, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
Typographical Errors In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Appalachian Harvest shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Appalachian Harvest shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Appalachian Harvest will immediately issue a credit to your credit card account in the amount of the charge.
Indemnification The jamsnjelly.com web sites and the materials therein are provided "as is". Appalachian Harvest makes no representations or warranties; either expressed or implied, of any kind with respect to the jamsnjelly.com sites, their operations, contents, information, materials or year 2000 compliance. Appalachian Harvest expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Appalachian Harvest, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the jamsnjelly.com sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
